Returns & Exchanges

We offer a 5-day return window, which means you must contact us within 5 days of receiving your order to request a return or exchange.

Return Eligibility

To be eligible for a return or exchange, your item must be:

• Unworn and unused

• In its original condition

• With all original tags attached

To request a return or exchange, please email info@nuuracollection.com with your 4-digit order number. All requests are subject to review and approval.

Refunds

Refunds are available for eligible items from our Everyday Abayas Collection and Dress Collection.

If your return is approved, your refund will be issued to your original payment method, minus any original shipping charges and applicable return label fees.

Original shipping costs are non-refundable.

Exchanges & Store Credit

• Luxury Abayas: Eligible for exchange or store credit only, subject to approval and size availability.

• Dirac Collection: All sales are final and are not eligible for refunds. If approved, an exchange for another available style may be offered based on inventory availability.

Exchange Process

Size exchanges are accepted based on availability.

Once your exchange request is approved, we will place a temporary hold on your requested size while your original item is returned to us.

Customers are responsible for all exchange shipping costs unless the item arrived damaged, defective, or an incorrect item was sent.

Exchange items will be shipped only after the original item has been received and approved by our team.

Final Sale Items

The following items are final sale and are not eligible for returns, refunds, or exchanges:

• Sale items

• Final sale items

• Gift cards

• Hijabs

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us within 24 hours of delivery at info@nuuracollection.com so we can evaluate the issue and make it right.

 

Order Cancellations

Orders may be canceled within 24 hours of purchase. After the 24-hour cancellation window has passed, orders are processed and can no longer be canceled.

To request a cancellation, please email info@nuuracollection.com as soon as possible with your 4-digit order number. While we will do our best to accommodate your request, cancellations cannot be guaranteed once an order has begun processing.